Suite 1300
Salt Lake City, UT 84111
Block-1 3rd Floor, Perungudi Bypass Rd, Perungudi,
Chennai - 600096
MGR Main Rd,
Perungudi, Chennai - 600096
Villupuram,
Tamil Nadu – 605602
Call Center Services
AI-Enabled Patient Access
Command Center
Your front desk is the front line of your revenue cycle. AnnexMed call center services combine routing, trained specialists, and EHR integration to turn every inbound call into a opportunity.
95%+
Call Answer Rate
30–50%
Fewer Missed Appointments
Same-Day
EHR Documentation
Trusted by 100+ healthcare providers | AAPC, AHIMA & AAHAM Certified | SOC 2 Type II
AI-Powered Call Routing
Intelligent routing directs calls to the right specialist based on call type, payer, specialty, and urgency, reducing hold times and eliminating misdirected calls before they become complaints.
Automated Triage & Escalation
Routine calls are triaged automatically. Complex cases are escalated to senior specialists with context intact, no repeat questioning, no dropped information between handoffs.
Real-Time EHR Documentation
Patient intake data captured during the call is entered directly into your EHR, Epic, eClinicalWorks, Athena, and others, eliminating transcription lag and reducing documentation errors.
Patient Intent Detection
Our AI layer identifies call purpose in real time, including new patient inquiry, prescription refill, billing question, and urgent visit, and pre populates workflows so agents begin the call already prepared.
Call Analytics & Quality Monitoring
Every call is tracked, scored, and reviewed. Conversion rates, handle times, abandonment rates, and follow-up completion are reported back to your team with actionable intelligence.
Post-Call Workflow Triggers
Each completed call automatically triggers downstream RCM actions: eligibility verification, prior authorization intake, appointment confirmation, and patient communication follow-ups.
What we handle
Modular call center services across the full patient access cycle
AnnexMed’s call center capabilities span the complete front-end RCM workflow. Whether you need inbound patient support, outbound engagement, or revenue cycle–integrated intake, we operate as an embedded extension of your team — inside your systems, following your protocols.
Inbound Patient Support
Live answer for appointment requests, referral inquiries, insurance questions, provider availability, and general communications, handled by healthcare specialists who understand your practice workflow.
Outbound Appointment Engagement
Proactive outreach for appointment reminders, recall campaigns, no show re engagement, follow up scheduling, and care gap closures, reducing attrition and increasing overall visit volume.
Prior Authorization Intake
When a scheduled service requires prior auth, our agents capture required clinical and payer data during intake and hand off a auth request to AnnexMed's authorization team, no separate workflow required.
New Patient Intake
Full demographic capture, insurance card collection, medical history screening, consent documentation, and EHR registration, completed during call so your front desk receives a fully prepped patient.
Eligibility & Verification Flow
Every scheduled patient triggers an eligibility verification workflow. Our call center initiates it at scheduling, not on appointment day, giving your RCM team time to resolve issues before patient arrival.
After-Hours & Overflow Coverage
Patient inquiries don't stop at 5 PM. AnnexMed provides extended-hours and overflow coverage so you never miss a call due to staffing gaps, high volume periods, or holiday closures.
Stop unanswered calls from walking out
Every missed call is a missed patient. Every incomplete intake is a future denial. AnnexMed’s Patient Access Command Center closes the gap between patient inquiry and confirmed revenue.
How it works
From first ring to confirmed revenue
Call Received & Intelligently Routed
Inbound calls are answered within seconds and routed by AI to the appropriate specialist based on call intent, payer, and specialty, with no hold loops and no misroutes.
Patient Identity & Insurance Verified
Agents confirm patient demographics and capture primary and secondary insurance information in real time, cross-checking against your EHR to detect duplicates or outdated records.
Appointment Scheduled & Logged in EHR
The reason for the call is documented and the appropriate workflow is launched, including scheduling, referral, billing inquiry, or clinical triage, without the patient repeating themselves.
Appointment Scheduled & Logged in EHR
Scheduling is completed directly in your system with no callback or extra data entry. Patients receive confirmation before the call ends, ensuring accuracy, speed, and a seamless experience.
Eligibility & Auth Triggers Activated
Based on the scheduled visit and payer, eligibility verification and prior authorization workflows are automatically initiated, proactively closing the loop before the patient arrives.
Follow-Up Workflow Executed
Post-call actions, reminders, patient portal invitations, outstanding document requests, and recall outreach, are tracked and executed according to your practice protocols.
Outcomes
Call center performance that shows up in your revenue
Specialties Served
Specialties Served
Net Collections
AR Reduction
Who we serve
Physician & Specialty Practices
- High-volume scheduling across multiple providers
- Specialty-specific intake with referral and auth triggers
- After-hours coverage without additional FTE
- Recall and preventive care outreach campaigns
- Patient retention through proactive follow-up
DSOs & Dental Practices
- Multi-location call consolidation under one access center
- Treatment plan follow-up and case conversion outreach
- New patient acquisition intake and onboarding
- Insurance verification at point of scheduling
- Appointment reminder and reactivation campaigns
For Hospitals and Health Systems
- Centralized access center support across service lines
- Multi-site call routing and coverage management
- Patient transfer coordination and referral intake
- Complex payer and authorization triage
- Integration with Epic, Meditech, and Cerner environments
When your call center drives RCM results?
Challenge Area
Without AnnexMed
With AnnexMed
Call Answer Rate
50–70% answered; high abandonment during peak hours
95%+ consistently answered with AI-assisted routing
New Patient Intake
Incomplete at point of call; staff follows up manually
Fully captured during the call; EHR-ready before hang-up
Eligibility Verification
Triggered morning of appointment — issues discovered too late
Initiated at scheduling; resolved before patient arrives
Prior Auth Initiation
Separate workflow, often delayed 24–48 hours post-scheduling
Auth intake captured during call; submitted same day
No-Show
& Cancellation Rate
High no-show rate with limited outreach capacity
Automated reminders + proactive re-engagement reduce no-shows 30–50%
Why AnnexMed
A call center that operates inside your revenue cycle, not outside it
Most call center vendors answer phones. AnnexMed manages patient access. The difference is not semantic, it determines whether your call center creates clean claims or contributes to denials, whether eligibility is verified before or after the appointment, and whether your team receives an EHR ready patient or a stack of intake forms to process manually.
Integrated, Not
Outsourced
AI + Human Where
Each Belongs
Healthcare-Trained
Specialists
Scalable Without
Hiring
Frequently Asked Questions
Case Studies
See the impact we deliver
Discover how AnnexMed reduces denials, accelerates reimbursements, and strengthens financial performance. Backed by measurable outcomes and proven RCM expertise, we deliver operational excellence, revenue stability, and sustainable growth you can trust.
Client Voices
See how our clients succeed
Proven RCM expertise. Delivered at scale.
For over 20 years, AnnexMed has delivered RCM solutions nationwide, combining expert billing, coding, and AR support to drive measurable results and growth.
- 20+ years of proven healthcare RCM experience
- 1,500+ professionals supporting billing, coding & AR
- 500+ certified coders across multiple specialties
- 99%+ compliance with HIPAA and security standards
- All 50 states served with consistent, scalable operations
Want to talk to our RCM experts?
- Patient Access Services
Round-the-Clock Call Center Services for Healthcare
Our call center team is trained to handle a wide range of inquiries, from scheduling appointments to answering coverage-related questions, all while maintaining a high level of professionalism and empathy. By acting as an extension of your healthcare organization, we ensure that every patient interaction is handled with care, precision, and confidentiality.
With AnnexMed’s Call Center Services, healthcare providers can offer their patients a reliable point of contact, ensuring that their needs are met promptly and effectively. Our services are designed to support both inbound and outbound communications, helping to streamline processes, reduce no-shows, and improve overall patient satisfaction.
Call center capabilities include:
Outbound
Patient Follow-Up
Insurance
Inquiries Resolution
Appointment
Confirmation Calls
Survey and
Feedback Collection
Service Highlights
- 24/7 Availability
- Appointment Management
- Insurance Support
- Multilingual Support
Benefits
- Increased Patient Engagement
- Reduced No-Shows
- Operational Efficiency
- Improved Patient Experience
Achieve Measurable, Proven Results
Costs Reduced
upto
DNFB Reduced
upto
Reduction in DNFB accounts
Improve Productivity
upto
Reduction in AR
upto
36%
Improved Collections
upto
98%
Reduce Denials
upto
Decrease in denial rate